1. How do I place an order?

On Line: While browsing on-line, when you see a product you would like to purchase, simply click the "add to cart" button next to or below the item. This action puts the item in your shopping cart and takes you to the shopping cart page. From there you can continue shopping, view all of the items in your cart, change the quantities or delete items that you no longer wish to purchase.

When you are finished shopping, review the contents of your shopping cart and then click the "Proceed to checkout" button. You will be asked to enter your address, email address and phone number. Click the “Continue” button and your order summary will be presented to you for your review. Once you have reviewed your order you must accept the terms and conditions before you can submit your order. Click “Continue” button, you will then be asked for a payment method and your order will be processed.

2. What payment methods do you accept?

We accept payment by Visa, American Express or MasterCard. (Canadian issued). Please note that our system will not accept pre-paid credit cards or debit cards.

3. When is my credit card charged?

Your credit card is charged at order acceptance.

4. Is the site secure?

Personal information provided to facilitate the payment of your order is transmitted using Secure Sockets Layer (SSL) protocol, an Internet technology used to protect your personal information from being intercepted or used for unauthorized means. However, data transmission over the Internet cannot be guaranteed to be 100% secure. As a result, while this website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

5. What is your privacy policy?

Please view our Privacy Policy.

6. Can I ship a product to an address other than my own?

Yes, products may be shipped to an address other than your billing address. The address must be a physical street address, Panasonic does not ship to P.O. boxes or postal outlet addresses.

7. Do you ship to P.O. box addresses?

For security reasons, a physical street address is required for delivery. Panasonic is unable to ship to P.O. boxes or postal outlet addresses.

8. How is my order shipped?

Orders are shipped via ground carriers or couriers.

9. When will my order arrive?

Orders will be shipped within the next 2 business days from the date of order acceptance. You can expect to receive your product within 4-10 business days of ordering. See the table below for estimated delivery times.

At time of shipment Panasonic will notify by email that your order has been shipped and provide your tracking number so that you may determine expected arrival of your order. When your order arrives, we ask that you examine the contents prior to accepting it from the carrier.

10. Do you ship to international addresses?

We ship only to addresses within Canada.

11. What should I do to cancel an order?

It is important to note that we try to process and ship your order shortly after it is placed, therefore it may not be possible to cancel an order after it has been accepted. We will do our best to catch your order before it is shipped. However, once it is shipped we consider your order filled. If your order has been shipped please follow the return procedures as indicated below.

12. What if I need to return something?

We make every effort to ensure your satisfaction with the product. If for any reason you wish to return the product; you can request a Return Authorization number and return the product within 30 days of the receipt of merchandise for a refund. All returns (except merchandise that is damaged when received or defective within 30 days) may be subject to a restocking fee. You will be responsible for the return shipping cost unless the merchandise is damaged when received or defective within 30 days. If after 30 days your product becomes defective, please follow the Warranty Policy included with the product. All returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals and all accessories. Restocking fees may be charged if the package has been opened, there are missing components, packaging is incomplete or missing, or when there is evidence of user damage or excessive use. Please note that we cannot accept the return of opened Health & Beauty Items.

Returned product must have a valid Return Authorization number affixed to the outside of the return packaging. To request a Return Authorization number please Contact Us at shopping.panasonic.ca

All return products must be shipped directly to the Panasonic Warehouse address provided. Products delivered to the shipping warehouse in person, other than those delivered by a professional mail or courier service, will be refused. Products received without pre-paid postage or COD will not be accepted.

We will issue a refund to your credit card for authorized returns upon receiving and inspecting the returned product. We do not refund the original shipping cost, or the return shipping cost.

Please note: We can only process returns and refunds for items purchased from this online shopping site.

13. Why am I having problems ordering?

Please Contact Us at shopping.panasonic.ca and identify your issue in detail in the message section. A customer service representative will respond to you within 1 business day.

Business hours are Monday - Friday, 9:00 am to 5:00 pm, EST

14. How do I check the status of my order?

You can click on the link you received by email when your order was confirmed to see the status of your order. Or go to our shopping site – shopping.panasonic.ca - Track Order in the footer and manually enter your tracking number.

If you no longer have your order confirmation please Contact Us at shopping.panasonic.ca providing your eStore Purchase Order number. A customer service representative will respond to you within 1 business day.

Business hours are Monday - Friday, 9:00 am to 5:00 pm, EST

15. What if my product doesn’t arrive?

Products usually ship in 2 business days. If your product hasn’t arrived within 10 days of the indicated shipping date, please Contact Us at shopping.panasonic.ca providing your eStore Purchase Order number, and we will track your order.

Business hours are Monday - Friday, 9:00 am to 5:00 pm, EST

16. Why do I get an error every time I enter my address?

In order to provide a more secure shopping experience and for your protection, all addresses are verified against Canada Post address database. To verify what Canada Post has in their address database, please visit canadapost.ca.

17. My transaction always fails. Why are you unable to process my credit card even though I have entered all my information correctly?

In order to provide a more secure shopping experience and for your protection all orders are screened for fraud. If the information provided does not match the exact information on file with the credit card issuer, or if your card provider cannot electronically validate this information, we will be unable to accept an order.

Please understand that these enhanced checks are for your protection against fraudulent online purchasers.

18. Does my credit card get charged for each failed transaction?

No. In cases where we are unable to accept your order, no charge will be processed against your credit card for that failed transaction.

Please note: Your financial institution may have placed a temporary hold equal to the value of the attempted transaction(s). This is normal procedure and will clear based on your financial institution's processing practices. Questions or concerns relating to this should be directed to your financial institution.

19. What is an environmental handling fee (EHF), and why am I charged an EHF?

Where provincially regulated, an environmental handling fee (EHF) is levied on all sales of designated products and remitted to the Provincial stewardship organization to cover the cost of administering the province-wide electronics collection and recycling program.

Any EHF charged by Panasonic Canada Inc. will appear on your invoice. For purchases of multiple designated products, multiple electronics EHF charges will appear on the invoice unless the item is a specially bundled product, in which case a single EHF, that is the amount of any individual EHF, will appear.

If a returned product was charged an EHF, the EHF amount will be reimbursed for the returned product only.

For more information on these programs, and a complete list of the designated products and associated EHF, please consult the applicable Provincial program's website.

AB, NT, YT - Alberta Recycling Management Authority - www.albertarecycling.ca
ON - Ontario Electronic Stewardship - www.ontarioelectronicstewardship.ca
BC, SK, MB, QC, NB, NS, PE, NL - Electronic Product Recycling Association - http://www.recyclemyelectronics.ca

20. Why join Club Panasonic?

Joining Club Panasonic is free with no obligation to purchase or minimum spend requirement. Club Panasonic members receive exclusive discounts during seasonal sales and promotional periods, and may opt-in to receive additional communication regarding upcoming events, product updates and premier access to clearance and end of life specials. By creating a Club Panasonic account you are able to track your order history, retain items in your shopping cart, register your product purchases and save your preferred address information for faster check-out.

21. How do I become a Club Panasonic member?

Joining Club Panasonic is free with no obligation to purchase or minimum spend requirement. Simply register here and provide a valid email address to get started. An account activation email will be sent the email address provided with a link to activate your Club Panasonic Account. Be sure to opt-in for the communication preferences of your choice to receive updates on upcoming sales, promotions and product information.

22. How do I Login and out of my account?

Logging and Out

We ask you to Login to your Panasonic Canada eStore account any time we need to verify your identity. This includes times when you access account or order information to review or change something.

“Keep Me Logged In” Checkbox

When you Login on the Panasonic Canada eStore, you’ll have the option to select to stay logged in by checking the “Keep Me Logged In” box on the Login page. This will keep you logged into your account for 30 days or until you attempt to perform an account profile action such as modifying account information. In order to prevent others from accessing your Panasonic Canada eStore account, we strongly recommend that you don’t use this feature on devices and computers that are shared with other people.

Even if you select to remain logged in, we may ask you to Login again when taking certain account actions or if it has been 30 days since your last Login.

Logging Out

If you no longer wish to stay logged in on a particular browser, simply close shopping.panasonic.ca on that browser.

If you’re using a device that is shared with people you might not know or trust, like a public terminal or kiosk, we strongly suggest you Logout before you leave the computer. You can do this by clicking Logout at the top of any Panasonic Canada eStore page.

What Happens When I Logout?

After you Logout, your name will be removed from the home page and your order settings will be removed from that browser.

To regain access to your shopping cart, to place an order, or to view your account, you will need to sign in again at shopping.panasonic.ca.